Internet reconnected; cause disruption in service unknown
After 10 days of work, Eagle Communications Wi-Fi connection issues were repaired last week in Marion, but the root cause couldn’t be determined.
Technicians found that when two of the cables were plugged in at the same time it caused Wi-Fi disruption, said Travis Kohlrus, the company’s vice president of broadband.
“It’s like your tire wasn’t flat, it was just low,” he said. “It didn’t stop the car working, but it sure didn’t act like it was supposed to.”
Kohlrus noted that the company had been running with both cables plugged in for two years without any problems.
“Not much we can do to prevent it from happening, but we learned a lot in our troubleshooting process internally,” he said.
Technicians spent the week replacing cracked or worn cables in Marion because any of those factors could impede Wi-Fi connectivity, Kohlrus said.
“It wasn’t until we did oodles of troubleshooting that we found the impairment with the equipment,” he said. “Its not like it broke. We didn’t yank the equipment out and redo it, but we reconfigured the connectivity and software configuration.”
Kohlrus said all issues should be solved, but if individuals experience further problems they can email firstname.lastname@example.org.
Last modified July 18, 2019