Choosing a repair shop
Here is time-tested advice on choosing an automotive repair facility from the nonprofit National Institute for Automotive Service Excellence (ASE) — the group that tests and certifies automotive technicians nationwide.
*Ask your friends and associates for recommendations; consult local consumer groups.
*Arrange for transportation so you will not choose a shop based merely on location.
*Look for a well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
*Look for policies on estimated repair costs, diagnostic fees, guarantees, and methods of payment.
*Inspect for signs of professionalism, such as civic, community or customer- service awards.
*Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE as well as the blue and white ASE sign.
*For major jobs, ask whether the repair facility usually handles your type of repair work.
